Unlocking Your Team's Potential
Radclyffe is dedicated to helping companies deliver World Class Service by helping them to leverage their talent and optimize all aspects of their contact center organizations in the areas of People. Process, Knowledge and Technology.
Radclyffe provides:
- Communication skills training for reps and managers - both facilitator-led and elearning
- Product training
- Call center leadership training
- Team Building
- Call center consulting on people, processes, knowledge and technology
- Advanced Train-The-Trainer
- Key Performance Indicators/Balanced Scorecard
- Efficiency Consulting
We insure that your CSRs and leaders are fully engaged and know exactly what behaviors are associated with being fully engaged and performing at the highest level possible.
We have the keys to improve your call center's performance and sustain that level of performance over the long haul.
Take this short quiz to see if you can benefit from Radclyffe services:
- Do you feel your contact center organization isn't performing at its full potential?
- Do you have associates who are complacent and lack the enthusiasm or the desire to improve their performance?
- Are you not meeting your metrics goals or is it a struggle to get associates to adhere to the schedule proactively?
- Do you have associates who are not effectively controlling the customer interaction?
- Is your average handle time too long?
- Are your employees complaining about favoritism or are your unscheduled absences out of control?
- Is your FMLA occurances too high?
If you answered "yes" to two or more of these questions, we can help!
We have led, developed and delivered many customized, yet proven, training and performance improvement programs that have resulted in our clients realizing significant improvements in:
- Customer Loyalty and Call Quality
- Call handling and Response Rate (Meeting or Exceeding Metrics)
- Cost Containment
- Employee Engagement and Morale
- Employee Longevity in the contact center
- Contact Center Revenue Generation
- CSR Performance
- Team Leader and Coach Performance
Whether you want to develop your CSRs, Coaches or entire Leadership Team or need help in leveraging contact center resources and/or efficiencies, Radclyffe has worked with many companies across all industries to achieve that success. But, don't believe us! Look at our partial client list to see the broad range of experience we will bring to your organization.
Call us today to chat at 888-584-5999 or email Valerie Kerwin and we will provide you with a 30 minute complimentary session with a senior Radclyffe consultant.
