Radclyffe - Contact Center Training and Consulting
Leadership Team
 
Our people are among the most talented in the industry. It would be our pleasure to put our extensive experience to work for you.  Each associate is carefully selected for the Radclyffe Team and has their own area of expertise in the firm.
 
 
Valerie Kerwin
COO, Practice Leader, Human Resources
 
Valerie is the senior leader of the Radclyffe Team and is the human resources expert for Radclyffe clients.  She also serves as the product leader for Radclyffe's 20 Keys and Levels of Action™ Talent Engagement Program.  Valerie has over 20 years of contact center experience and has worked for AT&T, Pacific Bell, Levi Strauss & Company and Lowes Home Improvement.  She has led client engagements with Becton Dickinson & Company, Ortho-McNeil Janssen, Mercedes-Benz USA, Gartner Group and One Call Medical. Valerie has been with The Radclyffe Group, LLC since 1995 and with Radclyffe Consulting, LLC since 2008.  Valerie attended San Francisco State and Montclair State University.  Valerie is currently pursuing her SPHR designation through SHRM.
 
Colleen Sheehan O'Brien
Practice Leader, Instructional Design and elearning
 
Colleen has been with The Radclyffe Group, LLC since 1996 and is now responsible for all of the instructional design of new Radclyffe Consulting products and customer work-for-hire training programs.  Colleen has worked with many clients including Intel, Microsoft, Daimler-Chrysler, CIGNA, Aetna, The Church Pension Group, ADP, Becton Dickinson and Bear Stearns.  Colleen holds a Masters Degree from Seton Hall University.  Prior to joining Radclyffe, Colleen worked for Kaplan Test Prep.
 
 
Vicky Macaluso
Finance and Marketing Leader
 
Vicky has been with Radclyffe since 1996 and is now responsible for the firm's financial well-being and the execution of all marketing efforts for Radclyffe Consulting and Radclyffe University.  Prior to joining Radclyffe, Vicky worked for Anchor Bank and Castrol where she held positions in financial operations.  Vicky attended William Paterson University.