About Us
The Radclyffe Group, LLC was founded in 1994 by Elizabeth A. Ahearn in San Francisco, CA. In 1996, Liz relocated the firm to the East Coast where it continued to flourish into one of the top five training and consulting firms in the contact center industry by providing tangible and effective Training and Consulting to our clients and the industry. Liz worked hard to build a company with some of the best talent in the call center industry. Today the organization is led by the first Radclyffe associate hired in the firm.
In 2009 Radclyffe continues to provide best-in-class proven solutions to contact center organizations with an emphasis on employee engagement and ongoing performance improvement through coachng and training. Since Radclyffe's mission is to help companies consistently deliver World Class Service to clients, Radclyffe models the way by:
- Consistently meeting and exceeding Deadlines
- Providing clients with "Project-Based Pricing"
- Providing the "Radclyffe Guarantee. Period."
- Developing and delivering exceptional products and solutions
- Quantitatively measuring our own results in your organization
- Holding clients accountable for achieving results
We know that if we say that we can teach your organization to deliver World Class Service consistently, we need to do the same for our clients.
We're not like other firms. Our goal is to teach your team to fish. We believe your success is our success, so we ensure that you are successful, whatever that takes for your specific organization. That's the "Radclyffe Guarantee. Period."
We welcome the opportunity to earn your trust and deliver the best service and training in the contact center industry.
Contact us today for a complimentary 1/2 hour consultation
1614 Cahill Cross Road • Suite 163 • West Milford, NJ 07480
888-584-5999 (Phone) • 973-506-1558 (Fax)
©2009 Radclyffe All Rights Reserved.
